Refund policy

We want you and your baby to love what you order. If something isn't right, we'll make it right.

7-day returns. You can ask for a return within 7 days of receiving your order. Message us on WhatsApp at +91 97466 61211 or email twinklebaby026@gmail.com with your order number and a photo of the item. Please don't send items back before we confirm. This also applies to items bought on sale.

Condition. Items must be unused and unwashed, with their original tags and packaging. For hygiene reasons, we can't accept returns of used nappies, towels or clothing unless they are damaged or wrong.

Damaged or wrong item. If your order arrives damaged, defective or isn't what you ordered, tell us within 48 hours of delivery with a photo. We'll arrange a free pickup and send a replacement or a full refund, whichever you prefer.

Change of mind. If you simply changed your mind, you can return the item in its original condition. The return shipping cost is yours to pay.

Refunds. Once we receive and check the item, we'll refund you within 7 business days. Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded by UPI or bank transfer.

Exchanges. Want a different colour or size? Message us and we'll arrange an exchange, subject to stock.